Shipping Policy

At PureCare by AJ, we are committed to delivering your orders quickly, safely, and efficiently. Please review our shipping policy below for information regarding processing times, delivery, and shipping services.

Order Processing

• Orders are processed within 1–2 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• During promotional periods or holidays, processing times may be slightly longer.

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Shipping Within Oman

We proudly deliver across all regions of Oman.

• Standard Delivery: 2–5 business days
• Express Delivery: 1–2 business days (where available)

Shipping charges are calculated automatically at checkout based on your delivery location and selected shipping method.

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GCC Shipping

We currently ship to selected GCC countries.

Estimated delivery time:

• 5–10 business days

International shipping charges will be calculated at checkout.

Please note that customs duties, taxes, or import fees (if applicable) are the responsibility of the customer.

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Free Shipping

Enjoy Free Standard Shipping on eligible orders that meet our minimum purchase requirement.

Current promotions and free shipping offers will be displayed at checkout.

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Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number and shipping details, allowing you to monitor your order every step of the way.

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Delivery Delays

While we strive to deliver all orders on time, occasional delays may occur due to:

• Public holidays
• Weather conditions
• Customs clearance
• Courier service disruptions
• Other circumstances beyond our control

We appreciate your patience and understanding in such situations.

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Incorrect Shipping Information

Please ensure your shipping details are accurate before completing your order.

PureCare by AJ is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

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Damaged or Lost Packages

If your order arrives damaged or you believe your package has been lost during transit, please contact us within 48 hours of delivery so we can assist you as quickly as possible.

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Need Assistance?

If you have any questions regarding shipping or your order, our customer support team is happy to help.

Email: Purecarebyaj@gmail.com